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FAQs

What is a car buyer’s agent?

A car buyer’s agent is someone who will work on your behalf to find the best possible deal for a new, used, or leased vehicle. The agent will perform a nationwide search and work with dealers to negotiate the best price, features and financing.

What is a car buying service?

Car buying services can be free or paid nationwide online vehicle search and purchase websites. Free services include USAA, Costco and TrueCar and they will recommend a best price based on their analytics. Paid services will get a substantially better price than the free services as well as handle all the logistics on your behalf.

Why would I use a car buying service?

If you have difficulty making big decisions, if you have time limitations, if you are intimidated by car dealerships and/or if you want to save as much money as possible, a car buying service is a great option for you.

What is a car broker?

A car broker is someone who gets paid by both a client and a dealership to help facilitate a vehicle purchase. Generally a car broker needs to have a dealer’s license and does not exclusively represent the buyer.

How can I save money buying a new, used or leased vehicle?

A car buyer’s agent will make sure that you save as much money as possible when making a purchase. A car buyer’s agent understands the in’s and out’s of the car business and knows how to negotiate with dealers. Negotiating isn’t always about price. It’s about facilitating the transaction, saving you time and headaches.

How do I get the best deal on a new, used or leased vehicle?

There are three ways to get the best deal on new, used or leased vehicle. First, use your search engine to study the car buying process for several hours. Second, shop at least eight different dealers. Third, contact a car buyer’s agent and ask for their help in finding you the best possible deal.

How do I ship a vehicle I purchased out of state?

If you use a car buyer’s agent, they will handle the shipment of a vehicle purchased out of state. Vehicles can be safely shipped all over the continental US at a reasonable price.

Is it better to lease or to buy a vehicle?

In general, we believe that If you plan to keep your vehicle a long time, it is better to buy it. If you prefer to always have your vehicle under warranty and like the latest technology, then it is better to lease.

Q: Why should I use Car Pal when there are excellent online resources and free car buying services to help me save time and money?

A: Although these sites and services provide solid suggestions, they are not comprehensive enough to get into all of the "hidden" ways that dealerships make their profits. Car Pal doesn't leave it to you to figure that out. We do it for you!

Q: How does Car Pal compare with car concierge services that I've read about?

A: There are a lot of similarities. Please click here to read positive things about companies that offer similar services.

Q: What if I've worked with a salesperson in the past and want to work with that same person again when I purchase?

A: Great question! We collect prices, and because you want to work at the specific dealership with that specific salesperson, we allow them to match the deal from other dealerships. We recently saved someone over $2,400 on his salesperson's initial offer for an Acura MDX, and he got to work with his preferred salesperson. Win, win, win with Car Pal!

Q: How can you help me in Wyoming when you're in North Carolina?

A: Car Pal is able to help its clients no matter where they live. We have regular and repeat customers all over the United States, even in Alaska! Car Pal's services are not limited to one dealership or any given location.

Q. I have heard that I can get the best deal if I contact the dealership's internet department. Is this true?

A. While the internet departments generally offer more competitive pricing than you might get when you walk in the door, they are still oriented to maximize profit for the dealership. In addition, many internet departments are still instructed to "bring the client in the door!" which is not the short cut our clients are looking for.

Q. How do I justify paying the Car Pal fees when I don't really know the value of the service I'm getting?

A. (Email excerpt from a repeat Toyota internet client) "Based on what I know about you, I wouldn't hesitate to pay the fees listed on your site. If I didn't know you, I wouldn't be sure that you were worth it. Have you thought about posting some examples of the savings that you can provide clients through your services so they will see the benefits of working with you?"

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