3. You feel listened to. Your needs are repeated back to you, and you feel that you are understood.
4. You sense that the people around you are being treated with integrity, including the salespeople themselves (by their superiors).
Four indications that you are in the wrong dealership:
1. You have to wait an unreasonable length of time for something rather insignificant such as a set of keys being found for a test drive or a price on a vehicle you just drove.
2. There isn’t anyone available to help you and/or you feel discriminated against either by how you look or how you dress. Some of the wealthiest people dress down when they are out to make a purchase, they do this on purpose because what they wear should have no relationship to the service they receive.
3. It is clear that management treats the sales staff with disrespect. That stuff rolls downhill, beware!
4. You are pushed to make a decision NOW. My mother always said, “when in doubt, don’t.” This wisdom applies specifically to car buying and makes it easy to say, “I better not as I don’t have clarity right now that this car will be my best choice for a new pal”. With such a large purchase, better to be 100% certain and have 0% misgivings, or it’s a good time to wait until later.
Bonus signs that you have found the right place to buy your new or used car.
- The salesperson asks you if you would like calls or emails after you leave. Then s/he respects your preferred contact method.
– The sales manager makes it a point to meet you before you leave. Not to push you to change your mind and ”buy now,” but to make sure all of your questions have been answered and needs have been fulfilled.
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